Concept

Be the floor

When something rolls downhill at you, take it, and do not pass it to the person below you.

What it is

Somebody has to be the floor. Not the floor you walk on, the floor like a wage floor: the number nobody is allowed to go under. When something rolls downhill at you, you take it, and you don’t hand it to the person below you. It stops there, on you.

How it shows up for me

It’s a personal practice, not a policy. A bad meeting, a rude customer, a stressful call: I try not to turn around and give that same treatment to whoever is next in line, at work or at home.

I don’t always manage it. Some days the kids get the tone that was meant for my inbox.

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